Current Issue


logo-jmba   Journal of Management and Business Administration
ISSN: 2519-0016


The Journal of Management and Business Administration (JMBA) is an International Open Access Online Journal which is produced by Writers Bureau Centre. The journal publishes high-quality research articles in all the fields of management and business studies. The current issue [Vol.1, No1, 2016], focuses on human capital asset, which takes into perspective a number of business management issues with reference to developing economies. These issues include determinants of revenue collection, entrepreneurship opportunities in banking sector, employee motivational strategies and employee capacity enhancement in public sector.

Determinants of Revenue Collection in Developing Countries: Kenya’s Tax Collection Perspective

Authors: Joyce Ngotho1 and Francis Kerongo2

1. Department of Commerce and Economics, School of Human Resource Development, Jomo Kenyatta University of Agriculture and Technology / E-mail:

2. Lecturer, Jomo Kenyatta University of Agriculture and Technology

Abstract: Revenue collection is very important for every government in the world as it enables the government to acquire assets which are not liable to debt and which the government uses to develop its economy. However, revenue collection in the developing economies like Kenya has not always been as effective as it should be. The ineffectiveness is attributable to many factors. This study sought to examine the determinants of revenue collection in Kenya. The study employed a case study research design since only one institution was involved in the study. A questionnaire was used for data collection. The study targeted senior and middle management staff working in the case tax institution. A total of one hundred (100) respondents formed the sample out of who 82 responded to the questionnaire. Data analysis was carried out using descriptive statistics. The findings showed that compliance levels and tax rates were factors that mainly affected revenue collection from an administrative perspective. Inflation and foreign direct investment influenced revenue collection though to some extent were beyond administrative control due to varying market forces. The study recommends the government to initiate tax compliance campaigns to sensitize citizens on the importance of tax to the life and self-sustenance of a nation. Read more...

Perceptions and Exploitation of Entrepreneurial Opportunities in Agency Banking in Kenya: A Study of Equity Agents in Kiambu County

Author: Peter R. Mutungu Mwangi

Department of Entrepreneurship and Technology, Leadership and Management, College of Human Resource Development, Jomo Kenyatta University of Agriculture and Technology


Abstract: Agency banking involves contracting of independent business entities by financial institutions to offer selected financial services to their customers. In the recent past, agency banking has attracted attention among scholars. While much literature examine the benefits of agency banking to the banks and customers, little scholarly work has focused on the agent’s perception and the actual benefits that accrue to the bank agents themselves. The main purpose of this study was to examine perception and exploitation of entrepreneurial opportunities in Agency banking in Kenya. This study employed a cross-sectional survey research design for its appropriateness in reaching out to a representative sample size. The study involved fifty Equity Bank Agents in Kiambu County. The choice of Equity agents was informed by the fact that Equity Bank led the way in implementing agency banking and its agents also do agency banking for other banks as exclusivity is prohibited by the Central Bank of Kenya guidelines. Questionnaire was used as the main data collection instruments since it facilitates self-administration, is time-saving and generates quantitative data which are coding friendly. From the analysis, the study showed that there are a number of existent opportunities in agency banking including money transfer services and multiple agency banking services and selling prepaid services such as airtime and electricity mainly due to relative ease of implementation. The key factors that determined the level of exploitation of the entrepreneurial opportunities included capital constraints and management challenges especially human resource aspect. The main risks involved in agency banking were physical risks (74%) and fraud (51%).  The study recommends that the banking industry to promote agency banking through repackaging training programs that promote entrepreneurship management and skill development. The industry further needs to provide affordable capital to agents to enable them to effectively run the agency model. Read more…

Effect of Motivational Strategies on Employee Productivity in the Banking Industry: Evidence from one Selected Commercial Bank in Kenya

Author: Innocent Magori  Ong’ang’a

Department of Business and Social Sciences, Jomo Kenyatta University of Agriculture and Technology / Email:

Abstract: Optimal employee performance is at the heart of every organization. However, there are myriad challenges which hinder employee productivity, key among them, employee motivation. Despite all the efforts that organizations continue to put in place to enhance performance, employees’ motivation still remains a big challenge. The main purpose of this study was to examine the motivational strategies affecting employee productivity in banking industry in Kenya. A case study research design was adopted for its appropriateness in terms of providing key background information that can inform further research. The study examined the effect of monetary reward strategy, job enrichment strategy, training and development strategy and team building strategy on employee productivity in the selected commercial bank in Kenya. The sample size consisted of sixty six (n=66) members of staff from 8 branches of the bank. Purposive sampling procedure was used to pick only one commercial bank based on its size by asset. On the other hand, random sampling procedure was used to select the respondents from various branches of the bank. Questionnaire method, owing to its strengths in saving time and upholding the principle of confidentiality, was used to collect data from the respondents. The collected data, being quantitative were processed with the help of Statistical Package for Social Sciences (SPSS).  Descriptive statistics were used in data analysis. The analysis revealed that monetary rewards, job enrichment and employee productivity in the selected bank were strongly positively correlated, r(66) = .74, and .67 respectively. However, training and employee productivity were moderately positively correlated, r(66)=.55. The study recommends the modeling of employee motivational strategies for enhancement of employee productivity in the banking industry. Read more…

Impact of Enhancing Human Resource Capabilities on  Employee Performance in Civil Service in Kenya

Authors: Joyce K. Nyabuti1, Richard Chepkilot2 and Charles Zakayo3
Affiliation1,2,3: Kabarak University, P.O. Private Bag 20157, Kabarak – Kenya
Email of the Corresponding Author:

Abstract: Most organizations recognize that enhancing the capabilities of people in the organization is the most inevitable change expected in this dynamic era of globalization and liberalization. However, the extent to which human resource capabilities in public sector have been enhanced to match performance is open to much scrutiny. The main purpose of this paper was to examine the impact of enhancing human resource capabilities on employee performance in the civil service in Kenya. The paper provides an overview of the civil service in Kenya, establishes how human resource capabilities can be enhanced in the civil service and examines the impact of enhancing human resource capabilities on employee performance in civil service. The paper informs the importance of enhancing human resource capabilities for improved employee performance in the civil service. Read more…