Authors: Gladys Kangethe, Susan Wasike, Priscilla Mote
The Catholic University of Eastern Africa
P.O Box 62157 – 00200, Nairobi – Kenya
Email: gkalone20@gmail.com
ABSTRACT
This study examined the effect of online payment methods on public service delivery in department of immigration. The study used a descriptive research plan. A sample size of 100 immigration officials and 150 E-Citizen users were selected through a combination of sampling techniques and statistical formula. Questionnaires were used to collect data. The quantitative data obtained was analyzed using descriptive statistics such as percentages and frequency counts. SPSS (ver. 23) was used to process the quantitative data. The data were then presented using frequencies and percentages and summarized using tables. The study found that online payment methods such as mobile money have played a significant role in the delivery of public services in Kenya’s Department of Immigration. The study recommends that there will be a need for collaboration between the various sections of the government to ensure that all citizens, including those who are illiterate and those who are not tech savvy, are taken into account.
Keywords: online payment methods, public service delivery, immigration department, payment methods, mobile money, delivery service, public service, online payment methods effect
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Suggested Citation
Kangethe, G. ( 2021). Effect of online payment methods on public service delivery in department of immigration in Kenya. Journal of Management and Business Administration, 3(2), 51 – 58. Available online at http://writersbureau.net/journals/jmba/effect-of-online-payment-methods-on-public-service-delivery-in-department-of-immigration-in-kenya.pdf
